President’s Office to establish 24/7 Citizens’ Complaints Bureau

President Dr Mohamed Muizzu announced plans to establish a 24/7 Citizens’ Complaints Bureau at the President's Office during his annual address to Parliament on Thursday. The bureau will use artificial intelligence to manage and track public grievances submitted via social media, written correspondence, and other channels. A 24-hour call centre will be included. Muizzu stated that strengthening public engagement is a priority and described the initiative as a modern, technology-driven approach to improve accountability.

President Dr Mohamed Muizzu announced plans to establish a 24/7 Citizens’ Complaints Bureau at the President's Office during his annual address to Parliament on Thursday. The bureau will use artificial intelligence to manage and track public grievances submitted via social media, written correspondence, and other channels. A 24-hour call centre will be included. Muizzu stated that strengthening public engagement is a priority and described the initiative as a modern, technology-driven approach to improve accountability.

President Dr Mohamed Muizzu announced plans to establish a 24/7 Citizens’ Complaints Bureau at the President's Office during his annual address to Parliament on Thursday. The bureau will use artificial intelligence to manage and track public grievances submitted via social media, written correspondence, and other channels. A 24-hour call centre will be included. Muizzu stated that strengthening public engagement is a priority and described the initiative as a modern, technology-driven approach to improve accountability.

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