President Mohamed Muizzu has established a new Citizens' Complaints Bureau within the President's Office to provide a 24-hour platform for public complaints, using a centralized digital system and a round-the-clock call center. Officials said preparations, including administrative arrangements and staff recruitment, are underway and the service is expected to be fully functional by mid-year.
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The initiative was first announced during the President's address to the People's Majlis on February 5.
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The bureau is designed to operate as a 24-hour service, allowing citizens to submit complaints and feedback through multiple channels.
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