President Appoints Dr. Mahid to Lead Public Complaints Bureau

President Mohamed Muizzu appointed Dr. Mohamed Mahid Shareef as Principal Secretary to the President on Citizens’ Complaints at the President’s Office on May 18. The appointment supports the government’s plan to establish a Citizens’ Complaints Bureau aimed at improving public engagement and response to citizen concerns. The bureau will offer 24-hour service through multiple channels, using an AI-integrated digital system to process complaints and provide quicker responses. A 24-hour call centre is also planned. The bureau is intended to keep the administration connected to the public.

President Mohamed Muizzu appointed Dr. Mohamed Mahid Shareef as Principal Secretary to the President on Citizens’ Complaints at the President’s Office on May 18. The appointment supports the government’s plan to establish a Citizens’ Complaints Bureau aimed at improving public engagement and response to citizen concerns. The bureau will offer 24-hour service through multiple channels, using an AI-integrated digital system to process complaints and provide quicker responses. A 24-hour call centre is also planned. The bureau is intended to keep the administration connected to the public.

President Mohamed Muizzu appointed Dr. Mohamed Mahid Shareef as Principal Secretary to the President on Citizens’ Complaints at the President’s Office on May 18. The appointment supports the government’s plan to establish a Citizens’ Complaints Bureau aimed at improving public engagement and response to citizen concerns. The bureau will offer 24-hour service through multiple channels, using an AI-integrated digital system to process complaints and provide quicker responses. A 24-hour call centre is also planned. The bureau is intended to keep the administration connected to the public.

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